Privacy Policy

1. Introduction

Welcome to B & P Glass & Mirror LLC (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected]

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When you visit our website https://bpglassshop.com/ (the “Website”) or use any of our services (collectively, the “Services”), you trust us with your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

Important SMS Disclosure:

We DO NOT share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data and consent records are kept strictly confidential and are only shared with SMS aggregators or providers solely to deliver messages you have consented to receive.

2. What Information Do We Collect?

We collect information you voluntarily provide to us and information collected automatically when you use our Website or Services.

Personal Information

  • Name

  • Email address

  • Phone number

  • Physical or mailing address

  • Job title (if applicable)

  • Payment information when making a purchase or requesting services

  • Opt-in records and timestamps for SMS, email, and other communication channels

Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Website usage data and analytics

  • Cookies and similar tracking technologies

Customer Communications

  • Inquiry and contact form submissions

  • Appointment details and preferences

  • Service history and feedback

3. How Do We Use Your Information?

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

  1. Provide and improve our services

  2. Process transactions and payments

  3. Communicate regarding inquiries, appointments, and service updates

  4. Send marketing or promotional communications only with your consent

  5. Maintain records of communication preferences and consent

  6. Improve website performance and user experience

  7. Prevent fraud and ensure platform security

  8. Comply with legal and regulatory obligations

  9. For other business purposes.

4. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, service updates, and customer support messages.

Opt-In & Consent

  • SMS messages are sent only after explicit opt-in

  • We maintain timestamped opt-in records

  • We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions

  • Reply “STOP” to cancel SMS messages at any time

  • You will receive a confirmation message, and no further messages will be sent unless you re-opt in

  • Opt-out requests are processed immediately

Message Frequency & Content

  • Message frequency varies based on your interaction with our business

  • Messages relate only to services you requested

  • Promotional messages are sent only with explicit consent

Help & Support

Carrier Disclosure

  • Standard message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information, including opt-in data and consent records, will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with SMS service providers solely to support message delivery. All other use cases explicitly exclude text messaging originator opt-in data.

5. Will Your Information Be Shared With Anyone?

We may process or share your data that we hold based on the following legal basis:

  1. Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

  2. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  3. Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

  4. Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

  5. Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies on our Website to help customize the Website and improve your experience. A cookie is a small file placed on your device that enables various features and functionality. For example, cookies allow us to understand how you use our Website, improve your user experience, and manage your preferences.

Types of Cookies We Use

Essential Cookies: These cookies are essential for enabling user movement around our Website and providing access to features such as your profile, purchases, and other secure areas of the Website. This category of cookies cannot be disabled.

Analytics and Performance Cookies: These cookies are used to collect information about traffic to our Website and how users use our Website. The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Website, the websites that referred them to our Website, the pages they visited on our Website, what time of day they visited our Website, whether they have visited our Website before, and other similar information. We use this information to help operate our Website more efficiently, to gather broad demographic information, and to monitor the level of activity on our Website.

Functionality Cookies: These cookies remember choices you make such as language preference, country location, or other online settings and provide personalized or enhanced features that you select, as well as to remember your settings.

Targeting and Advertising Cookies: These cookies track your browsing habits and location to provide you with advertising in line with your interests. They are also used to understand the effectiveness of advertising campaigns.

Your Choices Regarding Cookies

If you prefer to avoid the use of cookies on the Website, you can disable the use of cookies in your browser settings. Please note that disabling cookies may affect the functionality of the Website and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site and many others.

For more information on how to manage cookies, including opt-out of cookies for various services, visit www.allaboutcookies.org.

Consent for Cookies

In locations where it is required by law, we will request your consent to use cookies when you first visit our Website. If you consent to our use of cookies but later wish to opt out, you can adjust your browser settings as described above.

7. How Do We Handle Your Social Logins?

If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

8. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

9. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures.

10. Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under 18 years of age.

11. What Are Your Privacy Rights?

You have certain rights regarding your personal information, subject to local data protection laws.

12. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected

13. Do California Residents Have Specific Privacy Rights?

If you are a resident of California, you are granted specific rights regarding access to your personal information.

14. Do We Make Updates to This Policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

15. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at [email protected] or by post to:

B & P Glass & Mirror LLC
340 Dishman Ln, Bowling Green Kentucky 42101